The following Terms and Conditions apply to the use of our website, as well as all transactions conducted on or off our site.
Purchasing and Shipping:
PayPal is our preferred payment method. We are verified with PayPal and are in full compliance with their customer protection policy. When making a purchase online, our interactive shopping cart will direct you to PayPal to complete the transaction. You do not need a PayPal account to complete the transaction. If you prefer to not use a PayPal account, you can choose the “Don’t have a PayPal account?” option and simply use a major credit card to complete your transaction. We also accept credit card orders over the phone, and cashiers checks/money orders. If paying with cashiers check or money order, please contact us via email.
All products are shipped in discrete cardboard boxes to the address you provide during checkout. Items normally ship within 2-5 business days of receiving payment and are generally received within 7-14 days of placing your order. On some rare occasions, products can take a maximum of 2 weeks to ship, depending on our inventory. A proper form of identification may be required to complete delivery of your order. If for any reason a product is not ready to ship within one week, you will be notified. If you are outside of the contiguous United States or located in another country, please contact us to arrange special shipping.
90-Day Money Back Guarantee on All Purchases:
All our products come with a 90-Day Money Back Guarantee. If for any reason you are not satisfied with your results within 90 days of receiving your product, you can return your lights for a 100% refund of the price you paid less the original shipping cost. All we require a brief explanation in writing for the reason you’re not satisfied via email or USPS mail. The refund will be processed via the same method used for payment within 48 hours of receiving the returned merchandise. Return merchandise must be in as-new condition, in original packaging, with the appropriate power cord and hanging hardware. Return shipping costs are the responsibility of the consumer.
3 Year Limited Warranty: SolarXtreme® products
All of our SolarXtreme products are under warranty against defects in materials and workmanship for a period of (3) years from the date of original purchase. If a defect is determined, MWW Inc. d.b.a. California LightWorks will choose to (1) exchange the defective light with a new light with return shipping paid by MWW Inc, or (2) provide new replacement parts immediately. If the light has been tampered with or it is found that the damage was caused by the customer, there will be a repair fee associated with the return of your product. If it is determined that the product is un-repairable, we will notify you immediately. If the rivets are removed, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the light, etc…, the warranty is void. Only repair costs are covered under warranty. Warranty coverage is ultimately left to the discretion of MWW Inc. We reserve the right to refuse warranty repair or replacement service to anyone.
5 Year Limited Warranty: SolarSystem® and Greenhouse Professional (GHPRO) products
MWW Inc, d.b.a. CALIFORNIA LIGHTWORKS warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period of five (5) years from the original date of purchase. Warranty coverage applies to the original owner and to the original product only and is not transferable. If the product shows any defects within this period and that defect is not due to user error or improper use CALIFORNIA LIGHTWORKS shall, at its discretion, either replace or repair the product using suitable new or reconditioned products or parts. In case CALIFORNIA LIGHTWORKS decides to replace the entire product, this limited warranty shall apply to the replacement product for the remaining initial warranty period, i.e. five (5) years from the date of purchase of the original product.
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT California LightWorks products on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that we are actively working to resolve it. Please note that California LightWorks will NOT honor its product warranties for any products sold on Amazon® by non-authorized resellers. We recommend that you use caution in buying products from non-authorized resellers as some of these products may cause permanent damage to your safety and health.
Only MWW Inc. d.b.a. CALIFORNIA LIGHTWORKS can service the SolarSystem Luminaires. For all repairs, please send the unit with original receipt to:
MWW Inc. d.b.a. California LightWorks
ATTN: Return & Repair Dept
7949 Deering Ave
Canoga Park, CA 91304 (USA)
Commercial Sales Terms and Conditions:
GOVERNING TERMS - The Terms and Conditions of Sale (hereinafter referred to as “Agreement”) shall apply to all sales of items by MWW, Inc., a California corporation doing business as California LightWorks (CLW) and shall apply to its affiliates and brands in which CLW conducts business under. Any different or additional terms and conditions proposed by any customer in a purchase order, response to quotation, or other proposal shall are hereby rejected by CLW and shall not be incorporated into the agreement for sale of CLW products.
TERMS - Terms of payment for all CLW products is COD or as negotiated with customer. The maximum legal rate of interest will be applied for each additional month an invoice is past due. CLW reserves the right to refuse to ship any items to any customer who has not been able to meet its terms or who in their opinion is unable to meet its payment obligations to CLW.
ATTORNEY FEES - In the event CLW retains an attorney to enforce CLW’s rights under the terms of this Agreement, you agree to pay CLW’s reasonable attorneys fees and court costs.
FREIGHT - Freight is prepaid and allowed on shipments of products for orders that meet the minimum ordering requirement according to the location of which the shipment will be delivered. Orders not qualified for prepaid freight will be shipped with transportation charges prepaid by CLW and added to customer’s account, unless other method is requested by customer and customer assumes any additional transportation costs. CLW reserves the right to ship all orders in one complete shipment with partial shipments made at our discretion. CLW reserves the right to use its discretion in routing all shipments with the right to choose origin of shipment and routing. All goods are shipped F.O.B. at CLW factory. Upon execution of a bill of lading or tender of freight to carrier’s agent or customer’s agent (whichever occurs first), title and risk of loss to all products shall pass from CLW to you. Shipments should be inspected by the purchaser immediately upon receipt for transportation loss or damage and any necessary claim entered promptly with the carrier.
RETURN MERCHANDISE AUTHORIZATION (RMA) - Requests to return materials must be made within 30 days from date of shipment. No merchandise shall be returned by the customer without prior written consent by way of a Return Merchandise Authorization Form issued by CLW. Returned merchandise must be in a salable condition with the merchandise in its original sealed carton in order to qualify for credit. Under no circumstance will special products, custom made products, nonstocking products, modified products, or items deemed outdated may be returned by the customer. Products accepted for return will be issued a credit at the price prevailing at either the time of shipment or at the time of return, whichever is lower. CLW may deduct up to 30% of the invoice price to cover part of the cost of handling, unpacking , repacking and placing the products in a salable condition, and a deduction will be made for freight expense of original shipment. Transportation must be prepaid on all returned merchandise to factory.
CANCELLATIONS - If the customer desires to cancel an order after acceptance of an order by CLW, the customer may be subject to cancellation charge of up to 30% the total price of the order, or, if greater, the actual costs incurred by CLW with respect to the order as of the time of cancellation.
PRICE, SPECIFICATIONS, DIMENSIONS AND PRODUCT AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE - CLW reserves the right to change its pricing, specifications, and dimensions of their merchandise without notice. The information in the catalog is for informational purposes only. Please consult with factory for latest product information or for information for construction purposes. CLW reserves the right to replace, modify, discontinue, or substitute any product without prior notification. Availability of CLW’s product offering may change without notice.
LIMITED WARRANTY - CLW’s limited warranty provides that products sold will be free of defect in manufacturing and workmanship, under normal and proper storage, usage, and installation for a period listed below from date of shipment, unless otherwise stated in writing:
- All SolarSystem LED light fixtures and controllers: 5 Years
- All Greenhouse Professional (GHRPRO) LED light fixtures: 5 Years
- All SolarXtreme LED light fixtures: 3 Years.
Should the warranty terms come into effect, CLW must be notified within the warranty period in writing. CLW’s liability is limited to repair or replacement of the defective part and in no event shall CLW be responsible for labor costs with respect to installation, removal, replacement or repair of warranted products or for any consequential damages. CLW will not acknowledge charge backs or claims without written authorization. CLW is not responsible for return shipment of defective product. CLW reserves the right to refuse to honor the above warranty for any product(s) altered, improperly installed, or installed in applications for which not intended. CLW MAKES NO FURTHER REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN. THESE TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. CLW DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No distributor, supplier, or sales representative of CLW has the authority to modify or amend this warranty.
LIABILITY LIMITATIONS - The foregoing limited warranty provides the purchaser’s sole and exclusive remedy relating to CLW’s products. The total liability of CLW on any and all claims of any kind, whether in contract, warranty, tort (including negligence), strict liability or otherwise, arising out of or in connection with, or resulting from, CLW’s performance or breach of the foregoing limited warranty or from CLW’s sale, delivery, repair, or replacement of any products, or the furnishing of any services, shall in no event exceed the purchase price allocable to the specific product which gives rise to the claim, and any and all such liability shall terminate upon he expiration of the limited warranty set forth above. IN NO EVENT SHALL CLW BE LAIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBLITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THOERY).
LAW AND JURISDICTION - The terms and conditions of this agreement will be governed by and construed in accordance with the laws of State of California. Customer hereby consents and agrees that any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction and venue of an appropriate court located in Los Angeles, State of California.
ENTIRE AGREEMENT - The terms and condition stated herein shall constitute the entire sales agreement between CLW and the customer, unless as expressly agreed in writing by CLW. Any contrary or additional terms or conditions submitted by the customer other than the model number, quantity, shipping date, and shipping location, shall be deemed to be of no effect and are hereby rejected. Submission of a purchase order by customer shall indicate purchaser’s acknowledgement of and agreement with the terms and conditions of this Agreement.